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Frequently Asked Questions

FAQ’s – General

  • How can I schedule an appointment?

    Therapy Care’s scheduling is easy and we offer many different appointment times for our patients. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or request an appointment. We’re excited to see you!

  • How long will appointments take?

    Typically, the first session with your therapist at Therapy Care lasts for 1 hour and 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you. There may be weeks where you have more than one session with your therapist depending on your condition.

  • Will my insurance cover my appointments?

    In most cases, yes! Therapy Care will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

    For more information, visit our insurance plan page here(link) and please do not hesitate to contact our Batavia, IL physical therapy office with further questions. We do offer different payment options for your convenience.

  • How should I pay for sessions?

    Therapy Care likes to make it easy for our patients to pay for therapy. We accept cash, check, debit card, and credit card at our Batavia, IL location. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

    Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • What should I do if I don’t have insurance?

    For patients who do not have insurance, we offer a discounted fee, due at the time of service. Contact our office for more information.

  • What should I do to come prepared for my first appointment?

    We appreciate due diligence! Please make sure to have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits for you and provide you with an estimate of coverage for your treatment with Therapy Care.

    Please bring the following to your first visit:

    Insurance information (we will make a copy of your card).
    A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
    In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    Print out the patient forms provided on our site, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.
    Please wear comfortable clothing that allows easy access to your problem areas.
    Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.

FAQ’s Pediatrics

  • How does my child get started with pediatric therapies?

    To get more information about pediatric therapies or to begin the intake process, feel free to give us a call at (630) 761-0900. Our friendly staff will discuss any concerns about your child’s development and determine if an evaluation is right for you. Our authorizations department can contact your insurance company to verify benefits for your insurance plan. This is not a guarantee of coverage by your insurance company, but will give us some information to get started. In the case that a medical prescription may be needed, we will assist you in what to ask your physician. We will then schedule an appointment for your child’s initial evaluation.

  • What do I need to bring to my child’s first appointment?

    Please arrive at least 20 minutes early for your first appointment so you have time to go over the necessary paperwork. Feel free to download the patient forms, fill them out ahead of time and bring them in. Please arrive with your family insurance cards, photo ID and current list of any medications. In addition, it is very helpful if you take some time to write down questions you may have as well as common signs, symptoms and difficulties with activities your child has. We appreciate copies of any prior reports or other medical documentation that may assist the therapist with getting to know your child’s medical history. In addition, please bring any necessary equipment or assistive devices that your child commonly uses.

  • What should I expect from the initial evaluation?

    The initial evaluation is a time for the therapist to get to know your child and examine his or her current levels of functioning, including strengths and areas of need. We encourage a loving and supportive environment where you and your child feel secure and comfortable. Since we work with children of all ages and developmental levels, we utilize a family-centered approach that includes observation and interaction with your child as well as feedback from you. Our therapists are the professionals, but YOU are the expert on your child!

    The evaluation session may last up to one hour, not including time to fill out any paperwork prior to meeting with the therapist. Once the evaluation is complete, the therapist will review her initial impressions about your child’s needs and, if therapy is recommended, a treatment plan of care. At that time, we encourage you to schedule your ongoing appointments with the front desk.

  • What if my child is feeling sick?

    We work with children and know that children do get sick. We do not want others to be exposed to a contagious child. Please give us as much notice as possible when cancelling.

FAQ’s – Physical Therapy

  • What is physical therapy?

    PT – Physical therapists work with children in the areas of gross motor skills, strength, posture/balance, range of motion (ROM), and coordination. The goal of physical therapy is that children function as independently as possible at home, school, and in the community.

  • What is your approach to physical therapy?

    After a thorough evaluation, our therapist will create a customized therapy plan tailored to accomplish your child’s unique therapeutic goals. It will include the right combination of strategies, including exercises, games, equipment, tools and modalities, and home activities the whole family can participate in. We may also be able to make other types of recommendations for their school and adaptive equipment or devices a necessary.

    ​The key to pediatric physical therapy, as with therapy in general, is to challenge your child while fostering a warm and welcoming environment. Your child thus develops skills while having fun at the same time. When these two aspects of therapy remain in balance with each other, your child is able to make sustained progress toward goals and ultimately your child will maximize his/her potential.

  • How will physical therapy benefit my child?

    Pediatric Physical Therapy will help your child move and function with increased strength and flexibility and minimize their physical limitations. Our Pediatric Physical Therapy approach will help your child reach their highest level of independence within their environment.

    Our physical therapists will use hands on therapy to help your child who may be recovering from an injury or who may display difficulties in gross motor development and coordination, balance, mobility, gait, strength or posture. Our physical therapists will target your child’s underlying condition through creative techniques in a playful environment.

  • Does My Child Need Therapy?

    How do I know if my child may need physical therapy? Can my child benefit from physical therapy? These are the two most common questions we receive from parents. There is no clear answer, but there are some indicators to look out for:

    Your child complains of pain or difficulty when performing gross motor tasks.
    Your child frequently walks up on the balls of their feet (tip toe walk) or walks in an awkward manner.
    Your child is unable or has difficulty performing gross motor tasks such as rolling, sitting, crawling, or walking in the younger population; and jumping, running, or skipping in the older population.
    Your child falls and trips often when walking.
    As an infant, your child may have a strong preference for turning or tilting their head to one side.
    Your child neglects or has difficulty using one side of their body while consistently using their dominant preferred side.
    Expected developmental milestones are not met during your child’s first year of life. This can include, rolling, sitting, crawling, or standing independently.
    Your child has difficulty keeping up with their peers during play.
    The child was injured or underwent a surgical procedure and is now unable to perform at his/her prior level of function.

  • Do PT treatments hurt?

    Physical therapy is not meant to hurt you, but to relieve your pain. However, it’s imperative to note that as you restore your mobility, there may be times where your pain levels will fluctuate. This is part of the healing and recovery process. You might experience some temporary soreness from using muscles that are weakened or recovering.

    This is a normal response to therapy treatment. Let your therapist know if you’re uncomfortable for any reason! Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Can I benefit from PT treatments?

    Therapy Care will work closely with you and your primary care doctor. We can discuss your options to help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • How long until I notice relief?

    There is no set time when it comes to finding relief. Each patient’s diagnosis and pain levels are different, so together with your referring physician, your therapist will develop a plan of care that is right for you.

    Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist. As you work with them one on one to improve your condition, you’ll find that you feel better. It’s important to not to rush your treatment.

  • Do I need to wear certain types of clothes for my appointments?

    It’s a good idea to dress comfortably with clothes that allow easy access for the therapist to examine your problem areas.

    For therapy treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear to your appointments.

FAQ’s – Occupational Therapy

  • What is occupational therapy?

    Occupational therapy is a form of treatment that is deeply rooted in science and supported by numerous medical journals. Our occupational therapists work hard to help people recover from injuries and regain functional skills. Occupational therapy can benefit people of all ages, from helping children with disabilities participate in school and social arenas to helping seniors improve their physical and cognitive health.

  • How can occupational therapy help my child?

    Our occupational therapists help children with developmental delays causing difficulties in familiar activities of everyday life. Our occupational therapists help children develop the skills needed to perform everyday tasks. Our therapy targets improving coordinated motor skills and/or use of the hands, as well as promoting skills for listening and following directions, self-regulation, social play, dressing, and grooming. Some other areas of focus may include helping children improve abstract reasoning, problem-solving, decision-making, perceptual skills, as well as memory, sequencing, and motor planning.

  • What is your approach to occupational therapy?

    After a thorough evaluation, our therapist will create a customized therapy plan tailored to accomplish each child’s unique therapeutic goals. It will include the right combination of strategies, including exercises, games, equipment, tools and modalities, and home activities the whole family can participate in. We may also be able to make other types of recommendations for their school and adaptive equipment or devices a necessary.

    ​The key to pediatric occupational therapy, as with therapy in general, is to challenge the child while fostering a warm and welcoming environment. The child thus develops skills while having fun at the same time. When these two aspects of therapy remain in balance with each other, the child is able to make sustained progress toward the goals and ultimately the child is able to maximize his/her potential.

  • How do I know if Occupational Therapy will help me?

    At your Initial Evaluation, you and your therapist will discuss your condition in detail. You will have the opportunity to ask questions and play an active part in planning your therapy goals.

  • Can I go to any occupational therapists I choose?

    As a patient, you have the right to receive Physical or Occupational Therapy at any place you choose. At Therapy Care, you will receive the highest quality care while achieving the results you need. We pride ourselves in providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your personal therapy goals.

  • Does My Child Need Therapy?

    How do I know if my child may need occupational therapy? Can my child benefit from occupational therapy? These are the two most common questions we receive from parents. There is no clear answer, but there are some indicators to look out for:

    Using silverware or straws age appropriately
    Using zippers, buttons, shoelaces
    Coloring, drawing, tracing, prewriting shapes age appropriately
    Not developing a hand dominance at an age-appropriate time
    Avoiding tasks and games that require fine motor skills
    Avoids or has difficulty going up and down stairs
    Difficulty coordinating both sides of the body
    Noticeably poor balance
    Fearful of feet leaving the ground
    Does not cross the midline of their body playing or doing tasks
    Overly sensitive or heightened reactivity to sound, touch, or movement
    Under-responsive to certain sensations (e.g., high pain tolerance, doesn’t notice cuts/bruises)
    Easily distracted by visual or auditory stimuli
    Emotionally reactive
    Inability to calm self when upset
    Difficulty with imitative play
    Participates in repetitive play for hours (e.g., lining up toys)
    Does not join in with peers/siblings when playing

FAQ’s – Speech Therapy

  • What is speech therapy?

    Speech Therapy/ist – Speech-language pathologists, or SLPs, work with children and adults who are experiencing difficulties with receptive or expressive language, speech production, voice, fluency, pragmatics (social skills), or dysphagia (difficulty swallowing).
    Our speech therapists help children establish their speech and language skills for effective communication. This is achieved through the evaluation and treatment of expressive and receptive language, problem solving and reasoning, social skills, sign language, and augmentative communication (communication devices, PECs, etc). Our therapists also work with children on their pre-speech and feeding skills, swallowing, and oral-motor development. We strive to assist your child in finding his or her ‘voice’.

  • What is your approach to speech therapy?

    After a thorough evaluation, our therapist will create a customized therapy plan tailored specifically to the communication challenges your child is experiencing.

    ​The key to pediatric speech therapy, as with therapy in general, is to challenge the child while fostering a warm and welcoming environment. The child thus develops skills while having fun at the same time. When these two aspects of therapy remain in balance with each other, the child is able to make sustained progress toward the goals and ultimately the child is able to maximize his/her potential.

  • What conditions does speech therapy treat?

    Here at Therapy Care, our experienced therapists are skilled in many different areas regarding speech. If you’re struggling with a speech disorder, a highly trained Therapy Care therapist can analyze areas of posture, breath support, pitch, rate, volume, rate and resonance. They will create a customized voice retraining program specific to your condition, that will address various speech issues and related areas.
    Apraxia or Childhood Apraxia of Speech
    Dysarthria
    Stuttering
    Voice Disorders
    Aphasia
    Cognition Disorders
    Receptive-Expressive Language Disorders
    Oral Motor Dysfunction
    Deaf/Hard of Hearing
    Social Language Disorders
    Written Language Disorders
    Developmentally Delayed Speech/Language
    Feeding/Swallowing Disorders
    Voice Disorders

  • How can speech therapy help my child?

    Here at Therapy Care, we offer private speech therapy sessions to our patients. Our purpose is to enable a child to improve their communication skills following an injury or illness. Our speech therapists facilitate children in establishing the speech and language skills vital for effective communication. Our speech-language pathologists improve a child’s ability to communicate with verbal and non-verbal language and to tolerate sensory stimulation during meal-time and play.

    Our speech therapists help children establish their speech and language skills for effective communication. This is achieved through the evaluation and treatment of expressive and receptive language, problem solving and reasoning, social skills, sign language, and augmentative communication (communication devices, PECs, etc). Our therapists also work with children on their pre-speech and feeding skills, swallowing, and oral-motor development. We strive to assist your child in finding his or her ‘voice’. If your child is experiencing any difficulties with speech, please reach out to us for a free 30 minute consultation!

  • ​How do I know if my child may need speech therapy?

    There is no clear answer, but there are some indicators to look out for:
    ​Your child does not babble and is over the age of 6 months
    Your child is under 1 year of age and is not making or responding to sounds
    Your child is over 1 year of age and has not produced any words
    Your child does not appear to speak as well as peers
    Your child does not seem to understand what is being said to them
    Your child appears to have an unusual voice
    Your child exhibits frustration when unable to communicate needs and wants
    Your child is not understood by unfamiliar people and at times familiar people
    Your child does not follow simple directions
    Your child does not respond when spoken to
    Your child is over the age of 3 and does not produce the sounds /m,n, ng, p, f, h, w/
    Your child is slow to respond or answer questions
    Your child has difficulty putting thoughts together to express ideas
    Your child has difficulty thinking of a particular word
    Your child has difficulty planning and sequencing actions or tasks
    Your child difficulty with social interactions (peers, family, community)
    Your child difficulty maintaining appropriate eye contact